Infrastructure Service Manager for Middleware | Infrastruktur Service Manager*in im Bereich Middleware (w/m/divers)
Landesamt für Zentrale Polizeiliche Dienste NRW
Job Summary
This role involves ensuring the security and operational efficiency of central IT systems for the North Rhine-Westphalia police force. The successful candidate will be responsible for the introduction, implementation, and continuous optimization of operating processes, as well as incident and problem management in accordance with ITIL. Key tasks include troubleshooting hardware and software issues, performing ad-hoc data evaluations, monitoring system performance, and providing 3rd-level support. The position offers a secure and meaningful job, mobile working options, professional development, and a focus on work-life balance within a critical public safety environment. It's an opportunity to play a vital role behind the scenes, contributing to the internal security of the region.
Required Skills
Education
University degree (Bachelor or equivalent) in Information or Communication Technology or a comparable field, OR certified technician/operative professional qualification, OR relevant vocational training.
Experience
- 3+ years of relevant professional experience with a university degree (Bachelor or equivalent) in Information or Communication Technology or a comparable field
- 3+ years of relevant professional experience with a vocational training plus a certified technician or operative professional qualification
- 6+ years of relevant professional experience with a relevant vocational training
- Practical experience in problem resolution, analysis, and support
Languages
Additional
- Consent to participate in on-call duty for 24/7 operations; Willingness to undergo a security clearance (SÜ 2), requiring residency in Germany or an EU member state for at least five years.
More Jobs from Landesamt für Zentrale Polizeiliche Dienste NRW
Product Manager for Digitalization | Produktmanagerin / Produktmanager (w/m/d) im Bereich der Digitalisierung
Sep 8, 2025
This role involves managing the full lifecycle of key e-government components (e-file, e-routing sli...
Incident Manager in Central IT Control Center | Incident Managerin/Manager in der zentralen IT-Leitstelle in Duisburg
Sep 1, 2025
This role is for an Incident Manager in the central IT control center in Duisburg, focusing on ensur...
IT Infrastructure Technical Specialist | Technische Spezialistinnen/Spezialisten im Bereich IT-Infrastruktur (w/m/d)
Sep 1, 2025
This role is for an IT Infrastructure Technical Specialist in Duisburg, Germany, focused on ensuring...