Incident Manager in Central IT Control Center | Incident Managerin/Manager in der zentralen IT-Leitstelle in Duisburg
Landesamt für Zentrale Polizeiliche Dienste NRW
Job Summary
This role is for an Incident Manager in the central IT control center in Duisburg, focusing on ensuring the operational capability of information technology for the North Rhine-Westphalia Police. Day-to-day, you will primarily monitor and manage the incident process, contribute to the development of the workflow environment, and lead the Major Incident Team. This position also involves deputizing for the IT Control Center Section Head. The ideal candidate will have a background in IT, business informatics, or a related field, coupled with significant professional experience in IT, particularly in incident management and ITIL Service Operations. This is an attractive opportunity to contribute to public safety in a secure, full-time, and permanent role with options for mobile work and professional development.
Required Skills
Education
Bachelor's degree or equivalent in Computer Science, Business Informatics, Information or Communication Technology, or a comparable field; OR completed vocational training with further education as an Operative Professional, Master, or state-certified Technician in the aforementioned areas.
Experience
- At least three years of relevant professional experience in IT, business informatics, information or communication technology (with a Bachelor's degree or equivalent)
- At least three years of relevant professional experience in the above areas (with vocational training and further education as an Operative Professional, Master, or state-certified Technician)
- At least six years of relevant professional experience in information and communication technology (with vocational training in the above areas)
- Professional experience in ITIL Service Operations, especially Incident Management
- Initial leadership experience
Languages
Additional
- Not specified
More Jobs from Landesamt für Zentrale Polizeiliche Dienste NRW
Product Manager for Digitalization | Produktmanagerin / Produktmanager (w/m/d) im Bereich der Digitalisierung
Sep 8, 2025
This role involves managing the full lifecycle of key e-government components (e-file, e-routing sli...
Infrastructure Service Manager for Middleware | Infrastruktur Service Manager*in im Bereich Middleware (w/m/divers)
Sep 4, 2025
This role involves ensuring the security and operational efficiency of central IT systems for the No...
IT Infrastructure Technical Specialist | Technische Spezialistinnen/Spezialisten im Bereich IT-Infrastruktur (w/m/d)
Sep 1, 2025
This role is for an IT Infrastructure Technical Specialist in Duisburg, Germany, focused on ensuring...