Team Lead IT Infrastructure & Security Services | Teamleiter (m/w/d) IT Infrastructure & Security Services

Job Summary

As a Team Lead for IT Infrastructure & Security Services, you will be responsible for leading and mentoring a team that provides 2nd and 3rd-level support to customers in network, data center, and enterprise security. Your day-to-day will involve regular feedback sessions, performance reviews, and fostering the professional development of your team members. You will drive process and technology development within Infrastructure & Security Services, support the introduction of new service products, and ensure effective knowledge management. Collaborating closely with other team leads, you will oversee lifecycle projects, guarantee customer satisfaction, and ensure compliance with SLAs, actively shaping customer relationships and identifying optimization potential. This role offers the chance to work with future-proof and innovative technologies, supported by continuous education and a dedicated lab environment for practical project testing, making it an attractive opportunity for a leader with strong technical expertise.