IT Support Specialist (Network Operations Center) | IT Support Mitarbeiter (m/w/d) Netzwerktechnik (NOC)

Job Summary

This role involves providing essential 1st and 2nd level IT support, focusing heavily on network technology within a Network Operations Center (NOC) environment. The specialist will be responsible for processing incoming tickets, analyzing and documenting incidents, and performing network monitoring of devices like routers, firewalls, and switches. Key duties include troubleshooting network issues, configuring devices from manufacturers such as Meraki and Lancom, and escalating complex problems to higher-level support. The ideal candidate will have a structured, solution-oriented approach and good communication skills in both German and English. This position offers an excellent opportunity to gain valuable experience in complex IT project environments, with potential for further training and client takeovers, making it suitable for both experienced professionals and career starters.