First Level IT Support Specialist | 1st Level Supporter (m/w/d) - Referenznummer: 150126-5-HAN

Job Summary

The BFI Group, an established IT service provider operating successfully in the German market since 1998, is seeking a dedicated First Level IT Support Specialist to join their team in Hannover. In this role, you will be the primary point of contact for end-users, responsible for executing first-level support, analyzing, and resolving standard technical issues. Key daily tasks include comprehensive ticket processing and managing service requests, requiring regular communication with end-users. Candidates should possess a completed vocational training, such as an IT Specialist in System Integration, coupled with strong foundational knowledge in hardware technology and excellent proficiency in First Level Support processes and ticketing systems. This position offers the opportunity to gain valuable professional experience within complex project environments at renowned companies across Germany, making it an attractive opportunity for both career starters and experienced professionals.