Software Support Specialist | Software Support (m/w/d)

Job Summary

Step into a dynamic role as a Software Support Specialist, contributing to a leading ERP software developer for the financial services sector in the DACH region. You will collaborate closely with software development and project management teams, defining and executing test cases for quality assurance, including interface, usability, and performance tests. A key part of your day will involve analyzing customer feedback, generating reports, and deriving measures to optimize quality management and service processes. You'll provide essential software support, including remote and on-site error analysis and resolution, while also contributing to test concept creation and documentation. This position offers the chance to work with browser and application-based software, apply your knowledge in error analysis, and grow within a company that values continuous adaptation and flat hierarchies, with options for home office and flexible hours.