Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent based in Munich, you will provide essential on-site IT support for a mechanical engineering company. Your daily tasks will involve delivering support using remote control applications, processing IT support tickets, meticulously documenting solutions, and updating the knowledge base. You will also be responsible for receiving, analyzing, and classifying incoming IT disruptions. This role requires a strong customer and service orientation, excellent process understanding, and the ability to technically guide colleagues. It's an attractive opportunity for an IT professional looking for a stable position with good development prospects within a supportive team and a pleasant working environment.