IT Service Technician | IT Service - Techniker/in (m/w/d)

Job Summary

As an IT Service Technician, you will be the frontline support for IT hardware and software issues, ensuring smooth operations for clients. Your daily tasks will include managing IT tickets within a CMDB, handling the exchange and installation of IT hardware, and performing operating system installations. A key part of your role will be meticulous asset management and data backup, alongside troubleshooting and resolving hardware and software incidents. You will be responsible for ensuring contract compliance and adherence to Service Level Agreements, while professionally representing the company to clients. This role requires strong IT skills, customer service orientation, and the ability to work effectively in a team, making it ideal for someone looking for a stable, varied, and client-facing IT support position.