IT Service Technician Onsite Support | IT Servicetechniker im Onsite Support (all genders)

Job Summary

This role is for an enthusiastic IT Service Technician eager to apply their skills in IT support and hardware rollouts. Day-to-day responsibilities include ensuring the smooth operation of a diverse system landscape, processing support tickets while adhering to SLAs, and resolving 1st and 2nd level support issues or escalating them as needed. You will also handle customer inquiries via phone, email, and in-person, maintain asset data, and contribute to IT projects. A key aspect of the role involves continuously optimizing operational processes and structures. The ideal candidate will be self-motivated, eager to develop within the IT field, and possess foundational knowledge of Windows and Office environments, alongside advanced understanding of standard hardware. This position is attractive due to its focus on continuous improvement, opportunities for professional development, and a supportive team environment.