Rollout Technician | Rollout Techniker (all genders)

Job Summary

This role is ideal for a motivated service technician eager to apply their skills in IT support and hardware deployment within a dynamic system landscape. The primary responsibilities include executing a large-scale hardware rollout for a major media company, processing support tickets while adhering to SLAs, and providing 1st and 2nd level troubleshooting both remotely and on-site. You will manage customer inquiries via phone, email, or in person, maintain accurate asset data, and actively contribute to IT projects and continuous process optimization. Key qualifications include professional experience in 1st and 2nd Level Support, advanced knowledge of standard hardware, familiarity with ticketing systems, and basic understanding of Windows and Office environments. Strong communication skills and C1 level German proficiency are essential. This position, located centrally in Hamburg, offers significant opportunities for professional development, including sponsorship for ITIL Foundation certification, making it an attractive next step for a career-focused technician.