IT User Help Desk Agent | IT User Help Desk Agent (all genders) in Voll- oder Teilzeit

Job Summary

This role seeks an IT User Help Desk Agent, available for full-time or part-time employment, to join a team in Hamburg. The primary focus is providing professional first-line support for software and hardware issues in a large customer environment. Key daily activities include receiving and processing disturbances, utilizing a ticketing system for prioritization, classification, and documentation, conducting initial error analysis, and offering solutions via remote support. You will also be responsible for escalating complex issues to subsequent units when necessary. The ideal candidate is IT-savvy, a strong team player, and proficient with Windows 10 and Microsoft Office 365. The position offers attractive benefits, including opportunities for professional development such as ITIL Foundation certification, mobile working flexibility after probation, and a focus on employee health and well-being.