1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for user inquiries and technical issues. Key responsibilities include receiving and classifying IT incidents via phone, email, and in-person, documenting them in a ticketing system, and escalating complex issues to administrators. The specialist will also be responsible for installing new hardware and software and assisting users with general IT-related questions. The ideal candidate will possess a strong IT background, excellent customer service skills, and proficiency with standard operating systems and MS Office products, making this a crucial role for maintaining smooth IT operations within the organization.