IT Service Coordinator | IT-Service-Koordinator (w/m/d)

Job Summary

As an IT Service Coordinator, you will serve as the primary point of contact for internal staff regarding IT-related inquiries. Your daily responsibilities include receiving, categorizing, and prioritizing incidents and service requests, while coordinating with external service providers to ensure timely resolution. You will play a key role in the onboarding and offboarding process, maintain the IT self-service portal, and manage the knowledge base by documenting recurring solutions. Additionally, you will monitor service level agreements (SLAs) and prepare reports for IT management. This role also involves performing basic on-site hardware checks and providing initial user guidance. This position is ideal for a service-oriented professional who enjoys supporting users and maintaining structured IT workflows. You will be part of a value-driven organization that emphasizes professional development, work-life balance, and a supportive team environment, making it a unique opportunity to contribute to the IT infrastructure of a significant social welfare association.