IT Service Coordinator | IT-Service-Koordinator (w/m/d)

Job Summary

As an IT Service Coordinator, you will serve as the primary point of contact for internal staff, managing IT requests and incidents through a ticketing system. Your daily responsibilities include categorizing and prioritizing support tickets, coordinating with external service providers, and performing basic on-site hardware and telephony troubleshooting. You will play a key role in the employee lifecycle by managing IT on-boarding and off-boarding processes, while also maintaining the internal self-service portal, FAQ, and knowledge base. Additionally, you will monitor service level agreements (SLAs) and prepare performance reports for IT leadership. This role is ideal for a service-oriented professional who enjoys supporting users and streamlining IT processes. You will work within a supportive, values-driven environment that emphasizes professional development and work-life balance, offering flexible working arrangements and a comprehensive benefits package.