IT Service Coordinator | IT-Service-Koordinator (w/m/d)

Job Summary

The IT Service Coordinator will serve as the central point of contact for internal staff, managing IT inquiries via a ticketing system. Day-to-day responsibilities include receiving, categorizing, and prioritizing incidents and service requests, while coordinating with external service providers to ensure timely resolution. You will perform basic on-site hardware checks, assist with IT onboarding and offboarding processes, and maintain the internal self-service portal, including FAQs and documentation. Additionally, you will monitor service level agreements (SLAs) and prepare performance reports for IT management. This role is ideal for a service-oriented individual who enjoys supporting users and streamlining IT processes. You will work within a supportive, values-based organization that emphasizes professional development and work-life balance, offering a collaborative environment where you can actively contribute to the efficiency of IT service delivery.