IT Support Specialist (Second Level) | Second Level Supporter / Rechenzentrum (m/w/d)

Job Summary

As a Second Level IT Support Specialist, you will play a critical role in maintaining stable IT environments by managing complex technical incidents and infrastructure operations. Your day-to-day responsibilities include diagnosing and resolving complex technical issues within server, network, and client environments, managing support tickets, and collaborating closely with cross-site infrastructure teams to ensure operational excellence. The ideal candidate brings a structured, analytical approach to problem-solving and a strong service-oriented mindset. This position is ideal for an experienced professional looking to leverage their background in data center operations and IT systems management within a growth-oriented consulting firm. You will benefit from a collaborative team environment, modern hardware, and clear pathways for professional development, all while working in a role that values both technical expertise and effective communication.