IT Support Specialist (Second Level) | Second Level Supporter / Rechenzentrum (m/w/d)

Job Summary

As a Second Level IT Support Specialist, you will play a critical role in maintaining stable IT environments by resolving complex technical issues and managing incidents within data center and infrastructure operations. Your day-to-day responsibilities include diagnosing and troubleshooting server, network, and client-side problems, managing support tickets, and collaborating with cross-functional teams across multiple branches. This role requires a strong analytical mindset, proficiency in Windows systems and networking, and a deep commitment to service excellence. The position is ideal for an experienced IT professional looking to join a high-growth IT consulting firm that values structured processes, modern tooling, and professional development. You will benefit from a collaborative environment, a clear onboarding process, and the opportunity to work with innovative technologies in a stable, long-term capacity.