Service Desk Technician | Service Desk Mitarbeiter (m/w/d)

Job Summary

As a Service Desk Technician in Hamburg, you will serve as the primary point of contact for IT support, managing incoming technical inquiries via phone and email. Your daily responsibilities include analyzing and troubleshooting hardware and software issues, documenting incidents within a ticketing system, and providing first-level solutions through remote support tools. When issues exceed initial resolution capabilities, you will be responsible for escalating them to the appropriate specialized units. This role is ideal for someone who enjoys problem-solving and wants to grow within a professional IT services and engineering environment. Key requirements include experience in 1st-level support, proficiency with MS Office and Windows operating systems, and a strong command of German and English. The position offers a unique opportunity for career development through structured coaching and the chance to contribute to interesting IT projects from the start, with flexible working arrangements available.