2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

As a 2nd Level IT Support Specialist, you will act as a vital bridge between clients and internal technical departments within a leading logistics IT integration firm. Your day-to-day responsibilities include resolving complex customer inquiries through effective communication, analyzing and troubleshooting technical issues, documenting support cases, and assisting with customer projects and IT solution testing. You will work in a collaborative team environment to solve challenging problems. The ideal candidate possesses a technical background, strong analytical skills, and proficiency in SQL databases. This role is highly attractive due to its flexible working arrangements, including up to 60% home office, a secure long-term perspective with a path to permanent employment, and a supportive company culture that includes professional development opportunities and a dog-friendly office in Munich.