IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent, you will be the primary point of contact for technical support, managing customer inquiries via telephone, email, and ticket systems. Your daily responsibilities include providing remote technical support within a modern Windows environment, ensuring high service levels, and actively contributing to the optimization of IT service desk processes. You will also coordinate with external service providers to resolve issues efficiently. This role requires a solid foundation in IT, including knowledge of Windows operating systems, hardware, and networking, alongside a strong customer-service mindset. This position is particularly attractive as it offers an unlimited employment contract with above-tariff compensation, holiday and Christmas bonuses, and a supportive environment with personalized career coaching. It is an excellent opportunity for professionals looking to gain valuable experience in a professional IT service provider setting in Frankfurt.