IT Support Specialist | IT Supporter (m/w/d)

Job Summary

As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of specialized medical database software for a leading international provider. Your day-to-day responsibilities include providing 1st and 2nd level support to customers via telephone, email, and remote maintenance tools. You will guide users through software functionalities, manage software installations and updates, and document all inquiries through a structured service ticketing system. This role requires a strong service-oriented mindset, excellent communication skills, and a solid technical foundation. The position is based in the heart of Hamburg and offers a collaborative, family-like team environment. You will benefit from flexible working hours, professional development opportunities, and a supportive atmosphere that prioritizes clear communication. This is an excellent opportunity for someone who enjoys problem-solving and interacting with people in a professional, high-impact medical technology setting.