IT Service Manager | IT Service Manager (m/w/d)

Job Summary

As an IT Service Manager, you will play a pivotal role in optimizing and managing IT service portfolios for various clients. Your day-to-day responsibilities include coordinating service activities, aligning with departments on active contracts, and building or refining process landscapes. You will be responsible for documentation, quality assurance, and establishing a service desk based on ITIL frameworks. Additionally, you will handle Service Level Management, coordinate team meetings, and tailor service modules to meet specific customer requirements. The ideal candidate possesses a strong background in IT infrastructure—including data centers, network technologies (LAN/WAN/WLAN), and workplace environments—combined with excellent communication and social skills. This position is particularly attractive due to the company's flat hierarchy, flexible working models including home office options, and the security of an unlimited contract within a dynamic IT service and security environment.