IT Support Specialist (2nd Level) | 2nd Level Support (m/w/d)

puro Personaldienstleistung GmbH

München, Bayern, Deutschland
Published May 4, 2026
Full-time
Permanent

Job Summary

As an IT Support Specialist (2nd Level) based in Munich, you will play a vital role in maintaining the technical infrastructure for end-users. Your day-to-day responsibilities include managing incident reports, documenting all technical activities within a ticketing system, and performing on-site hardware installations, including PCs, notebooks, and monitors. You will also assist with office relocations and the setup of IT components, as well as handling software assignments and basic system configurations. This position requires strong organizational skills and the ability to remain calm and efficient in fast-paced environments. You will work closely with an experienced team, offering a stable career path with the potential for permanent placement. This role is ideal for a service-oriented professional looking to grow within an international work environment while benefiting from flexible working models and a supportive corporate culture.

Required Skills

Education

Completed vocational training in the IT sector (e.g., IT System Integration, IT System Electronics, IT Management, or similar qualification).

Experience

  • Professional experience in workplace IT environments
  • Practical experience in on-site service, user support, or 1st/2nd level support (remote or on-site)
  • Experience working with ticketing systems is preferred

Languages

German (Fluent)

Additional

  • Valid work permit for Germany is required. Role is based in Munich with a requirement for on-site presence.