Senior IT Service Technician | IT Servicetechniker Senior (w/m/d)

Job Summary

As a Senior IT Service Technician based in Hamburg, you will play a pivotal role in maintaining system stability and providing high-quality onsite support. Your daily responsibilities include performing IMAC (Install, Move, Add, Change) and break/fix operations, configuring hardware and software components, conducting regular system maintenance, and providing technical training to end-users. You will also be responsible for ensuring all activities are accurately documented within the service management system. This role requires a structured approach to troubleshooting, strong communication skills, and a genuine passion for direct user interaction. The position is unique as it offers a blend of technical autonomy and professional support from the recruiting agency, which provides career coaching and document optimization to ensure your long-term success. You will work in a modern, family-friendly environment with flat hierarchies, making it an ideal opportunity for a service-oriented professional looking to make a visible impact on IT operations.