IT Support and Administration Specialist | First Level Support und Administration (m/w/d)

Job Summary

As an IT Support and Administration Specialist in Munich, you will play a vital role in maintaining the IT infrastructure for small and medium-sized enterprises. Your daily responsibilities include coordinating incident resolution, managing service requests within a Microsoft-centric environment, and ensuring that service level agreements (SLAs) are met. You will handle user management, support Windows clients and server systems, and collaborate with specialized technical teams to troubleshoot complex issues. The ideal candidate brings a strong background in IT systems, experience with ITIL processes, and proficiency in tools such as Active Directory, Exchange, and SCCM. This role is perfect for a professional looking for a stable, long-term position within a supportive team environment that offers excellent opportunities for personal and professional growth in a future-oriented industry.