Onsite IT Support Technician (Banking Sector) | Onsite Techniker Support Bankenumfeld (m/w/d)

Job Summary

As an Onsite IT Support Technician in the banking sector, you will play a vital role in maintaining IT infrastructure within a professional financial environment in Frankfurt. Your daily responsibilities include diagnosing and resolving technical issues, managing change requests within Windows and Office 365 environments, and providing high-quality support via phone, email, and ticketing systems. You will be responsible for documenting all incidents and solutions in the IT service management (ITSM) tool while ensuring adherence to strict Service Level Agreements (SLAs). This position is ideal for career starters or those looking to pivot into the IT industry, offering a secure, long-term employment opportunity with a clear path for professional growth. The role is characterized by a collaborative team environment, predictable working hours, and excellent access to public transport, making it an attractive entry point for aspiring IT professionals.