IT Support Specialist (2nd Level) | Support 2nd Level (m/w/d)

Job Summary

As a 2nd Level IT Support Specialist, you will play a vital role in maintaining the stability and efficiency of our Windows and Linux environments. Your day-to-day responsibilities include analyzing and resolving complex technical incidents within the IT infrastructure, collaborating with 1st and 3rd level support teams, and contributing to the planning and implementation of system and network architectures. You will manage performance monitoring, implement security policies, and assist with IT projects such as migrations and automation initiatives. The ideal candidate possesses strong expertise in operating systems, networking, and collaboration tools like Microsoft 365 and Teams. This role is perfect for a proactive professional who values continuous learning, effective communication, and the opportunity to work with modern technologies in a secure, stable, and growing environment. You will also be involved in documenting processes and ensuring that our IT operations remain at the cutting edge.