IT Service Desk Technician | Mitarbeiter im IT-Servicedesk (m/w/d)

Job Summary

As an IT Service Desk Technician based in Bonn, you will serve as the primary point of contact for internal employees, acting as the crucial link between staff and IT services. Your day-to-day responsibilities include receiving, prioritizing, and categorizing incoming IT requests, managing incidents, and escalating complex issues to second-level support. You will be responsible for the setup, installation, and maintenance of hardware including PCs, network components, monitors, printers, and scanners. Additionally, you will manage user accounts and services within MS Active Directory and Microsoft Office 365. This role is ideal for a professional with a background in system integration who enjoys troubleshooting and providing high-quality support. The position offers a permanent contract with an option for direct takeover, flexible working hours, and 30 days of vacation, supported by a comprehensive onboarding process and opportunities for professional development.