2nd Level Support Technician | 2nd Level Support Techniker (m/w/d)

Job Summary

As a 2nd Level Support Technician, you will play a critical role in maintaining the IT infrastructure for a leading consulting and service firm. Your day-to-day responsibilities include performing hardware repairs, diagnosing and resolving complex IT incidents, and managing the installation and configuration of diverse IT systems. You will be responsible for the maintenance and optimization of Windows operating systems and will ensure all support activities are meticulously documented within a central ticketing system. This role is ideal for a professional looking for long-term career growth, as the position offers intensive onboarding, professional development opportunities, and the potential for permanent employment. The role requires a strong technical background in system integration, proven experience in 2nd-level support, and the ability to communicate effectively in both German and English. You will be joining an established team focused on digitalization and cloud transformation, providing a stable and supportive environment for your professional advancement.