IT Service Technician Team Lead | Servicetechniker Teamleiterfunktion (m/w/d)

Job Summary

As an IT Service Technician Team Lead in Hamburg, you will play a pivotal role in managing daily technical operations and supporting your team. Your day-to-day responsibilities include coordinating the technician team, ensuring comprehensive documentation of all processes, and resolving hardware and software issues within strict timeframes. You will also proactively identify system vulnerabilities and oversee the onboarding and training of new team members. This position requires a solid background in IT, proficiency with Windows and iOS operating systems, and experience with ticketing systems and office software. What makes this role unique is the combination of technical hands-on work and leadership responsibilities, offering a high degree of autonomy. You will benefit from a structured onboarding process, flexible working hours, and opportunities for professional development within a market-leading company specializing in IT infrastructure and cloud services.