IT Support Specialist | IT Support (m/w/d)

Job Summary

As an IT Support Specialist based in Berlin, you will play a pivotal role in maintaining and optimizing IT infrastructure for a market-leading IT solutions company. Your day-to-day responsibilities include providing 1st and 2nd level support for telecommunications and video conferencing systems, managing VoIP environments, resolving technical incidents, and maintaining detailed documentation. You will also handle hardware rollouts and assist with client-facing IT service desk tasks. The ideal candidate brings a strong technical foundation, including experience with Windows environments, Microsoft Office, and ticketing systems, alongside specific knowledge of Cisco technologies. This role is particularly attractive for professionals looking for a stable, long-term position in a modern, collaborative work environment that prioritizes ongoing professional development and certification opportunities. The position is offered through a staffing agency with a clear path toward permanent employment.