IT Support Specialist (System Integration) | IT Support Fachinformatiker für Systemintegration (m/w/d)

Job Summary

This IT Support role is an excellent opportunity for entry-level professionals or career changers to build a solid foundation in the IT sector. Based in Munich, the position involves managing client inquiries via email, phone, and ticketing systems. You will be responsible for troubleshooting and resolving technical issues, documenting incidents within ITSM tools, and providing support for Windows infrastructures and Office 365 environments, all while adhering to established service level agreements (SLAs). The role requires a candidate with a completed IT qualification or relevant practical experience, proficiency in remote support, and familiarity with documentation systems. This position offers a permanent contract with a focus on professional growth, supported by a collaborative team environment. It is ideal for someone looking to start their career with a reliable partner that provides personalized coaching and career development support.