Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent based in Darmstadt, you will serve as the primary point of contact for IT-related inquiries. Your daily responsibilities include receiving and resolving IT disruptions, managing user accounts, handling access permissions, and documenting all processes within a ticketing system. You will act as the first line of support, qualifying requests and escalating complex issues to 2nd and 3rd level support teams. This role requires a solid foundation in IT support and network technology. You will be part of a well-established company with a strong reputation in the German industrial IT sector. The position offers a stable, long-term opportunity with clear development paths and a collaborative team environment. It is an excellent fit for professionals who are organized, communicative, and eager to contribute to infrastructure optimization and hardware/software provisioning in a professional field service or on-site support capacity.