Onsite Support Technician | Onsite Support Techniker (m/w/d)

Job Summary

As an Onsite Support Technician in Nuremberg, you will serve as the primary point of contact for IT-related issues, providing essential first-level support to users. Your day-to-day responsibilities include analyzing and resolving hardware and software errors, supporting users with device and application inquiries, and utilizing ticketing systems like ServiceNow to document and manage requests. You will also be responsible for classifying technical issues and escalating complex problems to secondary support teams when necessary. This role requires a strong technical and organizational mindset, along with the ability to communicate effectively in both German and English. Working for a firm specialized in infrastructure and service management, you will gain exposure to innovative applications within the pharmaceutical sector. The position offers a stable, long-term opportunity with a clear path toward potential permanent employment, providing a professional environment with reliable working hours and excellent connectivity in Nuremberg.