IT Support Specialist (2nd Level) | IT Kundenbetreuer 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist (2nd Level), you will play a vital role in maintaining the technical infrastructure for major corporate clients. Your day-to-day responsibilities include installing and configuring software, performing detailed error analysis, and resolving technical issues for users via phone, remote access, or on-site visits. You will also be responsible for documenting solutions within the internal knowledge base to ensure team efficiency. The ideal candidate possesses a solid background in IT systems, specifically in networking, hardware, and Windows environments. This position is particularly attractive because it offers intensive onboarding, continuous professional development through seminars, and the opportunity to work within a well-established, supportive team. You will benefit from flat hierarchies and a transparent, professional recruitment process that prioritizes your long-term career growth.