1st Level IT Support Technician | 1st Level IT Servicetechniker (m/w/d)

Job Summary

As a 1st Level IT Support Technician, you will serve as the primary point of contact for technical issues, acting as a bridge between users and IT systems. Your day-to-day responsibilities include troubleshooting hardware and software problems, documenting incidents in a ticketing system, performing software installations, and providing on-site support for computers, printers, mobile devices, and network infrastructure. You will also have the opportunity to assist with broader IT projects. This role requires a solid foundation in IT systems, including Windows environments, Active Directory, and Office 365. This position is ideal for a technical professional looking to build their career within a supportive, modern environment. The role is based in Berlin or Munich and offers the stability of a permanent contract within a growing IT service provider, with the added benefit of professional coaching and career development support.