Senior Customer Solution Manager - Cyber & Maritime | Senior Customer Solution Manager CIR & See (m/w/d)

BWI GmbH

Hamburg, Hamburg, Deutschland
Published Apr 17, 2026
Full-time
Permanent

Job Summary

As a Senior Customer Solution Manager, you will serve as a primary digitalization partner for the German Armed Forces (Bundeswehr), specifically focusing on the Cyber & Information Space (CIR) and Maritime domains. You will be responsible for the end-to-end management of IT solution projects, ranging from stationary systems to deployable units used in international missions and at sea. Your daily work involves conducting requirement analyses, providing expert consulting to high-level stakeholders, and overseeing the delivery of complex IT services in highly regulated environments. You will ensure project success through rigorous reporting, coordination with internal departments, and the application of both traditional and agile project management methodologies. This role is unique for its contribution to national security, offering the chance to modernize one of Germany's most complex IT infrastructures while enjoying benefits like mobile work, flexible hours, and extensive professional development opportunities.

Required Skills

Education

Completed subject-related university degree or a comparable professional qualification; Project Management certifications are desirable.

Experience

  • At least 5 years of relevant professional experience in IT management or consulting
  • Professional experience in IT Service Management and requirement analysis
  • Professional experience in applying project management methods, including planning and conception
  • Experience with public sector projects, ideally within the context of the German Armed Forces (Bundeswehr)
  • Experience working in large, regulated IT environments or security-critical infrastructures
  • Practical experience in the application and use of agile methods

Languages

German (Fluent)English (Fluent)

Additional

  • Willingness for international travel is required. Candidates must be able to work in a highly regulated and security-critical environment. Positions are available nationwide at various BWI locations including Berlin, Bonn, Frankfurt, Hamburg, Leipzig, Munich, Nuremberg, and Ulm.