1st and 2nd Level IT Support Specialist (Cisco) | 1st und 2nd Level Support Cisco (m/w/d)

Job Summary

This role involves providing comprehensive technical support for medium to large-scale enterprise IT solutions focusing on collaboration, security, and networking. As a 1st and 2nd Level Support Specialist, you will be the primary point of contact for troubleshooting customer issues via remote access, telephone, and on-site visits. Your daily tasks include analyzing errors, documenting incidents in ticketing systems like ServiceNow, and collaborating with specialized IT departments or third-level manufacturer support. The position requires a hands-on approach to managing Windows client infrastructures and Cisco-specific environments including Unified Communications, LAN, WLAN, and Meraki. This is an attractive opportunity within an owner-managed company that offers flat hierarchies, short decision-making paths, and access to a private lab for testing new products. The role is initially via personnel leasing with a clear option for permanent takeover, providing a stable path into a modern technical environment.