IT Service Desk Specialist | IT Specialist im Service Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will serve as the primary technical point of contact for both national and international support requests via phone, email, and in-person interactions. Your daily responsibilities involve managing user inquiries from initial contact through troubleshooting to final resolution. You will be responsible for client installation and administration, conducting user training sessions, and collaborating closely with various specialized departments. Additionally, you will take on responsibility for smaller IT projects. This role is ideal for a solution-oriented professional who enjoys teamwork and technical problem-solving. The position offers an attractive work environment with a comprehensive onboarding program, extensive professional development opportunities, and a permanent contract. Employees benefit from flexible working hours, home office options, and a subsidized company restaurant within a culture that values appreciation and openness.