IT Support Specialist (1st and 2nd Level) | 1st und 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist in Hanover, you will serve as a vital point of contact for software and hardware issues, providing comprehensive technical assistance across 1st and 2nd level support tiers. Your daily responsibilities will include analyzing and resolving technical errors, classifying and prioritizing incidents, and documenting all requests within a professional ticketing system. You will support users through various channels, including telephone, remote access, and on-site visits. This full-time position offers a structured work environment with regular hours and a collaborative team atmosphere. It is particularly attractive for those seeking a long-term career path, as it begins with an employee leasing phase that includes a clear option for permanent takeover by the client company. The role provides excellent development opportunities for technical professionals looking to apply their skills in a dynamic, supportive setting.