IT Onsite Support Engineer | IT Onsite Support Engineer (m/w/d)

puro Personaldienstleistung GmbH

Kassel, Hessen, Hessen, Deutschland
Published Apr 14, 2026
Full-time
Permanent

Job Summary

As an IT Onsite Support Engineer in Kassel, you will serve as the primary technical point of contact for end-users, providing critical first and second-level support. Your daily responsibilities involve installing hardware and software, managing the client environment lifecycle, and troubleshooting complex issues across hardware, software, networks, and communication systems. You will also be responsible for maintaining technical documentation and inventory data. This role is ideal for a proactive professional who enjoys direct user interaction and hands-on technical problem-solving. The position offers a secure, long-term perspective within an international service provider, featuring a performance-based salary and opportunities for professional development. Unique aspects include the chance to work in a global environment and the potential for permanent takeover following the initial placement period.

Required Skills

Education

Completed vocational training in the IT field or a comparable qualification in the IT sector.

Experience

  • Approximately 2 years of professional experience in the IT sector
  • Experience in providing on-site user support and troubleshooting
  • Experience with hardware and software lifecycle management
  • Experience in documenting technical processes and inventory maintenance

Languages

German (Fluent)English (Fluent)

Additional

  • Willingness to travel for business; Readiness to participate in regular on-call standby duties; Class B driver's license is desirable.