IT Service Technician and Team Lead | IT Servicetechniker mit Teamleiterfunktion (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role in Hamburg offers a dynamic opportunity to lead an IT service team within a market-leading IT solutions and service management company. As an IT Service Technician with Team Lead functions, you will serve as the critical interface between management and staff, overseeing daily operations, scheduling, and team meetings. Your day-to-day will involve a blend of leadership tasks—such as vacation planning and client coordination—and hands-on technical support for Windows, Mac, networking, and telecommunications systems. The position is ideal for an IT professional looking to step into management while maintaining technical involvement. Key benefits include a modern office environment, 30 days of annual leave, and dedicated professional development opportunities. This is a temporary-to-permanent placement, providing a clear path to long-term employment with a focus on high-quality service delivery and infrastructure management.
Required Skills
Education
Vocational training in the IT field (e.g., IT Specialist) or an equivalent professional qualification.
Experience
- Professional experience in IT service or a related technical field
- Experience in team coordination or leadership functions including personnel scheduling
- Practical experience with Windows operating systems and network troubleshooting
- Experience working with ticket-based systems and Request for Service (RFS) workflows
- Experience in onsite hardware and software support
Languages
Additional
- Valid Class B/BE driver's license required. Position is located in Hamburg and involves onsite support activities.
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