IT Support Technician (1st Level) | 1st Level Support (m/w/d)

Job Summary

This role involves providing essential technical support for the retail IT infrastructure of a prominent Bavarian retailer. Working within a collaborative team in Ingolstadt, you will be the first point of contact for users, managing issues via telephone and remote maintenance tools. Your daily responsibilities include monitoring and tracking open tickets, qualifying technical faults, and escalating complex issues to 2nd level support or external service providers. A key part of the role involves troubleshooting problems within the company's merchandise management system. This position is ideal for service-oriented IT professionals looking for a long-term perspective with a structured onboarding process. The role offers an attractive salary package, including holiday and Christmas bonuses, and provides an opportunity for permanent takeover after an initial period of personnel leasing.