IT Service Technician Onsite Support | IT Servicetechniker Onsite Support (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As an IT Service Technician for Onsite Support in Hamburg, you will be the primary point of contact for technical issues at the customer's location. Your daily responsibilities involve handling support tasks across Windows client environments, Android devices, and network/telecommunications infrastructure. You will independently resolve IT support tickets, manage incidents within the client's management system, and provide critical 2nd level support in production-related environments. This role requires professional customer communication and meticulous documentation of all technical steps. The position is ideal for those who enjoy hands-on troubleshooting and want to work for a market-leading IT solutions provider. It offers a modern working atmosphere, 30 days of vacation, and the unique opportunity for a permanent takeover after an initial period of temporary employment. This is a full-time role designed for proactive problem-solvers looking to shape the future of IT service management.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist for System Integration, IT Systems Electronics Technician) or a comparable qualification.
Experience
- Professional experience in IT support and onsite troubleshooting
- Solid experience with Windows environments and standard software applications
- Practical experience working with ticket and incident management systems
- Experience in 2nd level support, preferably within production-related environments
- Proven experience in network infrastructure and telecommunications
Languages
Additional
- Valid Class B driver's license required. Location: Hamburg. Full-time position with an option for permanent hire.
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