IT Order Manager / Dispatcher | IT Auftragsmanager / Dispatcher (m/w/d)

Job Summary

This role involves managing the flow of IT service requests for a growing IT consulting firm in Munich. As an IT Order Manager / Dispatcher, you will be the central point of coordination within the IT department, ensuring a smooth service delivery process. Your daily responsibilities include qualifying incoming service tickets, dispatching them to the appropriate technical teams, and coordinating appointments to ensure timely resolution. You will also provide direct support to the user helpdesk and maintain professional communication with both customers and end-users. This position offers a modern IT infrastructure and the stability of a permanent role within a supportive, experienced team. The role is initially offered through professional recruitment with a strong option for permanent takeover by the client company, making it an excellent opportunity for professionals looking to establish themselves in a sustainable IT environment.