IT Onsite Support Technician | IT Onsite Support Techniker (m/w/d)

Job Summary

As an IT Onsite Support Technician, you will be the primary point of contact for end-users at a dedicated IT service desk or 'tech bar.' Your daily activities will involve managing mobile devices (specifically iOS), scanners, and peripheral hardware. You will be responsible for the full lifecycle of workplace equipment, including installation, configuration, and commissioning of PCs and notebooks (IMAC-D services). A significant portion of the role involves troubleshooting hardware and software issues within a Windows 11 environment, both in-person and via remote support. You will operate within an international IT service provider's framework, utilizing professional ITSM tools like ServiceNow to manage incident tickets. This position is ideal for hands-on professionals who enjoy a mix of office and shopfloor environments, offering a structured career path in IT services with a focus on modern workplace solutions and high-quality user support.