Senior Service Engineer | Service Engineer (Expert) (m/w/d)

Job Summary

As a Senior Service Engineer, you will join a specialized operations team exclusively supporting Vodafone's largest public sector business clients. You will take full responsibility for one or more business services, ensuring seamless operations and high service availability. Your daily tasks include analyzing national and international customer requirements, developing standards for continuous service management improvement, and providing second-level support. You will also define and monitor Service Level Agreements (SLAs) and KPIs, proactively addressing quality deviations. This role is highly collaborative, requiring you to act as a key interface between customers, external service providers, and internal departments such as Sales and Engineering. What makes this position unique is the opportunity to work with critical public sector infrastructure while enjoying modern benefits like hybrid working, international remote work options, and comprehensive professional development programs.