(Senior) Technical Support Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a (Senior) Technical Support Specialist at ]init[, you will be at the forefront of shaping tomorrow's digital society by ensuring the stability and efficiency of IT services for public sector clients. Your day-to-day responsibilities involve providing 1st and 2nd level support within an interdisciplinary team, where you will independently analyze support tickets and perform structured error analyses in complex system landscapes. You will play a vital role in optimizing service knowledge by creating documentation and collaborating with lead developers and project managers to refine workflows and system configurations. This position is particularly attractive due to its high social relevance, offering a flexible 'work from anywhere in Germany' policy, 30 days of vacation, and opportunities for EU-based workations. It combines a structured ITIL approach with an agile mindset, making it ideal for professionals who enjoy technical problem-solving and user-centric service delivery.