(Senior) Technical IT Support Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a (Senior) Technical Specialist, you will play a vital role in ensuring the operational excellence of digital IT services for public sector clients. Working within an interdisciplinary team, you will provide 1st and 2nd level support, managing everything from routine user inquiries to complex error analyses in sophisticated system landscapes. Your day-to-day involves maintaining knowledge bases, optimizing support workflows, and collaborating closely with Lead Developers and Project Managers to coordinate technical requirements. You will also support software rollouts and system configurations. This position is particularly attractive for those seeking a high degree of flexibility, offering 100% remote work options from anywhere in Germany, 30 days of vacation, and the opportunity for 'workations' within the EU. It is a chance to work on socially relevant digital transformation projects within a stable, permanent employment structure that prioritizes professional development through a dedicated academy.