Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

As a Senior IT Support Expert, you will serve as a critical point of contact for technical inquiries, managing customer requests through both telephone and professional ticketing systems. Your daily responsibilities involve the comprehensive administration and monitoring of diverse IT environments, including Windows and Linux servers, clients, storage solutions, networks, and firewalls. You will be responsible for troubleshooting hardware and software issues while ensuring meticulous documentation of all system changes and support cases. This role is particularly attractive due to its permanent contract status, offering high job security within a family-owned medium-sized enterprise. The position provides a strong work-life balance through flexible working models and supports professional growth through individualized training opportunities and exposure to a wide variety of industries and client technologies.